FAQs | Je Joue

Ami isn’t just one Kegel exerciser, but three – making it a totally unique way to tone up your pelvic floor. We recommend starting with Ami 1 if you’re new to Kegel exercise products or you’re out of practice. Then you can start exercising with Ami 2 (if Ami 1 doesn’t challenge you enough any more) which is a medium-sized double ball that’s still soft yet slightly heavier. Experienced users can use Ami 3 which is the heaviest ball of the three.

Introducing a Kegel ball is almost the same as introducing a tampon; you have to use your fingers to push it into your vagina. Push as far as it will go comfortably - you will feel resistance when it hits your cervix, which means you have pushed it all the way into your vagina and into the correct position. The entire ball (single or double) must be higher than your pubic bone and a third of the cord will stay out.

The PC muscle will naturally try to grab the ball detecting it so you don’t need to think about it, it works by itself. However if you really want to give your PC muscles a work out you can practice the following exercises:

Exercise 1: Something simple

Relax down onto your back on a bed or the floor and insert your Ami.

Squeeze your PC muscle for five seconds to grip Ami, then release for five seconds. Repeat this 10 times.

Take a one-minute break, and then repeat this again. Next, take a two-minute break before doing a third and final set of 10.

Perform this daily, and when it gets too easy, try three sets of 15 instead of 10.

Exercise 2: A little more advanced

Sit on the edge of a bed or chair and insert the Ami of your choice. Squeeze your PC muscle, then use the string to gently pull your Ami out for five seconds, then relax for five seconds. Repeat this 10 times.

Give yourself a one-minute break before repeating this again. Next, take a two-minute break before your last set of 10.

Do this every day, and when you feel it’s too simple, increase the number of repetitions to three sets of 15 instead of 10.

Firstly it’s worth checking your Dua Is fully charged.

To charge your Dua please place the charging dock directly over the metal Dua’s pins; the dock and the pins must be aligned and you should feel the magnets pull into place.

Leave it to charge for at least 1 hour 45 minutes.

If you're holding down the + button for 2 or 3 seconds, and still nothing is happening then please Contact Us.

Every Dua is covered by one year’s international warranty.

You will need to enter the Playlist function of the app.

Open up app.

Create session - follow steps to create session.

Once created save it and you will have the option to ‘email, ‘edit’ or ‘delete’.

Select ‘email’ and send session to your partner.

Your partner needs to then open the attachment- and select ‘play now’ to receive.

Please make sure that your partner has the app downloaded on their phone and the toy is turned on.

Firstly it’s worth checking that your FiFi is fully charged. To charge your FiFi please place the charging dock directly over the FiFi’s buttons; the dock and buttons must be aligned and you should feel the magnets pull into place. The light will flash when charging (try the other side if the light doesn’t turn on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for at least 3 seconds. Sometimes the buttons can be a little stiff and need a firm press to turn on. If that doesn’t work, it’s possible your FiFi has developed a fault and you should get in touch with the place you bought it from.

Every FiFi is covered by one year’s international warranty.

Firstly it’s worth checking that your G-Kii is fully charged. To charge your G-Kii please place the charging dock directly over the G-Kii’s buttons; the dock and buttons must be aligned and you should feel the magnets pull into place. The light will flash when charging (try the other side if the light doesn’t turn on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for at least 3 seconds. Sometimes the buttons can be a little stiff and need a firm press to turn on. If that doesn’t work, it’s possible your G-Kii has developed a fault and you should get in touch with the place you bought it from.

Every G-Kii is covered by one year’s international warranty.

Firstly it’s worth checking that your MiMi is fully charged. To charge your MiMi please place the charging dock directly over the MiMi’s buttons; the dock and buttons must be aligned and you should feel the magnets pull into place. The light will flash when charging (try the other side if the light doesn’t turn on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for at least 3 seconds. Sometimes the buttons can be a little stiff and need a firm press to turn on. If that doesn’t work, it’s possible your MiMi has developed a fault and you should get in touch with the place you bought it from.

Every MiMi is covered by one year’s international warranty.

Firstly it’s worth checking that your Mio is fully charged. To charge your Mio please place the charging dock directly over the Mio’s buttons; the dock and buttons must be aligned and the light will flash when charging (try the other side if the light doesn’t turns on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for 2 seconds. If that doesn’t work, it’s possible your Mio has developed a fault and you should get in touch with the place you bought it from.

Every Mio is covered by one year’s international warranty.

Firstly it’s worth checking your Nuo Is fully charged.

To charge your Nuo please place the charging dock directly over the metal Nuo’s pins; the dock and the pins must be aligned and you should feel the magnets pull into place. Leave it to charge for at least 1 hour 45 minutes.

If you hold down the + button for 2 or 3 seconds, and you Nuo continues not to work, then please Contact Us.

Every Nuo is covered by one year’s international warranty.

You will need to enter the Playlist function of the app.

Open up app.

Create session - follow steps to create session.

Once created save it and you will have the option to ‘email, ‘edit’ or ‘delete’.

Select ‘email’ and send session to your partner.

Your partner needs to then open the attachment- and select ‘play now’ to receive.

Please make sure that your partner has the app downloaded on their phone and the toy is turned on.

Firstly it’s worth checking that your Uma is fully charged. To charge your Uma please place the charging dock directly over the Uma’s buttons; the dock and buttons must be aligned and you should feel the magnets pull into place. The light will flash when charging (try the other side if the light doesn’t turn on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for at least 3 seconds. Sometimes the buttons can be a little stiff and need a firm press to turn on. If that doesn’t work, it’s possible your Uma has developed a fault and you should get in touch with the place you bought it from.

Every Uma is covered by one year’s international warranty.